Cancellation & Refund Policy

At Exabyte Apps, we prioritize delivering high-quality software solutions for SEO, content generation, and AI-powered tools that support your business needs. However, we understand that there may be circumstances where you wish to cancel a subscription or request a refund. To provide clarity, we’ve outlined our detailed Cancellation and Refund Policy below.

1. Subscription Cancellation Policy

Exabyte Apps offers both monthly and annual subscription plans for access to its suite of tools. Users can cancel their subscription at any time by following the steps outlined in this policy. Upon cancellation, users will not be billed for future billing cycles but will retain access to the service for the remainder of their current subscription period.

1.1 How to Cancel a Subscription

To cancel your subscription, follow these steps:

Log in to your Exabyte Apps account.
Go to the Account Dashboard.
Click on the Subscriptions tab.
Select the subscription you wish to cancel.
Click on Cancel Subscription and confirm the cancellation.

Once you complete the cancellation process, you will continue to have access to Exabyte Apps services until the end of the current billing period. No future charges will be incurred after the current cycle ends.

1.2 Timing of Cancellation

Monthly Subscriptions: Cancellation will be effective at the end of the current monthly billing cycle. You will not be billed for subsequent months, but you will retain access to the service until the current month concludes.
Annual Subscriptions: If you cancel an annual subscription, you will retain access for the remainder of the paid year. No charges will be made for the following year unless you manually renew.

2. Refund Policy

Exabyte Apps provides refunds under specific conditions. Refunds are not automatic and must be requested by the user, with eligibility depending on the type of subscription and the timing of the cancellation. Below is a detailed breakdown of our refund policy.

2.1 Refund for Monthly Subscriptions

Monthly subscriptions are non-refundable once the billing cycle has begun. However, you can cancel your subscription at any time to prevent future billing, and you will retain access to the service for the remainder of the current month.

Important Note: There are no partial refunds for unused portions of a monthly subscription.

2.2 Refund for Annual Subscriptions

Annual subscriptions are eligible for a refund if the cancellation request is made within 30 days of purchase. After the 30-day window, no refunds will be issued, and you will retain access for the remainder of the annual subscription period.

Full Refunds: If you cancel within 30 days of the annual subscription purchase, you will be entitled to a full refund.
No Refunds After 30 Days: If you cancel after 30 days, you will not be eligible for a refund, but you will still have access until the subscription period ends.

2.3 Refund for One-Time Purchases

For one-time purchases such as content credits, AI tool usage, or special offers, all sales are final. These purchases are non-refundable, and no refund requests will be considered after the transaction has been completed.

3. Eligibility for Special Refunds

In certain cases, Exabyte Apps may offer a refund or credit under exceptional circumstances, such as:

3.1 Service Downtime

If the Exabyte Apps service experiences significant downtime, technical failures, or issues that prevent access to the platform for an extended period (beyond scheduled maintenance), we may offer prorated refunds or account credits. The amount of the refund or credit will be based on the duration and severity of the disruption.

3.2 Unresolved Technical Issues

If there are unresolved technical issues on our platform that significantly impact your use of the product and these issues cannot be resolved by our support team, you may be eligible for a prorated refund based on the unused portion of your subscription.

3.3 Incorrect Charges

In cases where you have been incorrectly charged due to billing errors or duplicate payments, you are eligible for a full refund of the erroneous charges.

4. Exclusions from Refunds

The following circumstances are not eligible for refunds:

Promotional Discounts: Any subscriptions purchased at a discounted rate during promotional offers, sales, or marketing campaigns are non-refundable.
Non-Usage: Refunds will not be issued for periods of non-usage. If you fail to use the platform during your subscription period, you are not eligible for a refund.
Violation of Terms of Service: If your account is terminated due to a violation of our [Terms of Service], you are not eligible for a refund.
Expired Refund Requests: Refund requests made after the eligibility period (e.g., 30 days for annual subscriptions) will not be processed.

5. Refund Process

If you believe you are eligible for a refund based on the policies above, please follow the process below to initiate a refund request.

5.1 How to Request a Refund

Contact our customer support team via email at [Insert Contact Information] or through our support portal.
Provide the following information:
- Full name and email associated with your Exabyte Apps account
- The reason for your cancellation or refund request
- Proof of purchase (order number or invoice)
- A brief description of the issue if applicable (for technical issues or service downtime)

5.2 Processing Time

Refund requests are typically processed within 5-10 business days. Refunds will be credited back to the original payment method used during purchase (credit card, PayPal, etc.). Please note that depending on your financial institution, it may take additional days for the refund to appear in your account.

6. Changes to the Cancellation & Refund Policy

Exabyte Apps reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on our website and communicated to you via email. It is your responsibility to review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or need further clarification on this Cancellation & Refund Policy, please contact our support team at info@exabyteapps.com.

By using Exabyte Apps, you agree to adhere to this Cancellation & Refund Policy.